Shipping policy
Thank you for shopping with Prestiiva. This Shipping Policy explains how we prepare, ship, and deliver your order so you know what to expect after checkout.
We aim to process orders as quickly and carefully as possible. Because some of our products may be customized or programmed before shipping, processing times may vary depending on the item you ordered and the details required for setup.
Processing Time
Most orders are processed within a few business days, but customized or personalized products may require additional preparation time. During busy periods, holidays, or special launches, processing may take a little longer.
We do our best to keep you informed if there is any delay with your order. Once your package is ready, it will be handed over to the shipping carrier and you will receive tracking details when available.
Shipping Methods
We may use different shipping carriers depending on your destination, order size, and delivery speed. Carrier selection may include standard postal services, express delivery options, or other fulfillment partners depending on availability.
The shipping method shown at checkout will depend on the options available for your order and destination. If you need shipping help before placing an order, please contact us and we will do our best to guide you.
Delivery Times
Delivery times vary by destination and shipping method. Estimated delivery windows are calculated from the date your order is shipped, not from the date the order is placed.
Please note that delivery times are estimates and may be affected by customs, weather, courier delays, incomplete addresses, or other external factors. We cannot guarantee exact delivery dates unless specifically stated at checkout.
Shipping Costs
Shipping costs are shown at checkout or communicated during the order process. In some cases, free shipping promotions or special delivery offers may be available.
If shipping rates vary based on destination or order type, the final cost will be displayed before you complete your purchase. Please review the checkout page carefully before placing your order.
Tracking Information
When tracking is available, we will provide the relevant tracking number or tracking link by email. You can use the tracking information to follow your shipment and check its delivery progress.
In some cases, tracking updates may take a short time to appear after the package has been handed to the carrier. If no tracking activity appears immediately, please allow some time before checking again.
Shipping Issues
If your package is delayed, marked as delivered but not received, or appears to be lost, please contact us as soon as possible. We will review the situation and help you find the best possible solution.
We are not responsible for delays caused by carriers, customs agencies, incorrect shipping addresses, or events outside our control. However, we will always do our best to support you and communicate clearly.
Incorrect Address
Please make sure your shipping address is correct before placing your order. We are not responsible for orders delayed, returned, or lost because of incorrect or incomplete address details provided at checkout.
If you notice a mistake after placing your order, contact us immediately. We will try to update the information if your order has not yet been processed or shipped.
Contact Us
If you have any questions about shipping, delivery times, or your order status, please contact us at contact@prestiiva.shop or support@prestiiva.shop. We are always happy to help.