Refund policy
At Prestiiva, we want you to feel confident when you shop with us. If there is an issue with your order, we are here to help and will always aim to resolve the matter in a fair and professional way.
Because many of our products are customized or programmed for a specific business use, some items may not be eligible for return once they have been prepared, personalized, or shipped. Please read the details below carefully before placing your order.
Return Eligibility
We accept return requests for eligible items within 14 days of delivery. To qualify for a return, the item must be unused, in its original condition, and returned with any original packaging or accessories when applicable.
Custom-made, personalized, or programmed NFC cards may not be eligible for return unless they arrive damaged, defective, or incorrect. If your order has a problem, please contact us as soon as possible so we can review the issue and find the best solution.
Damaged or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of receiving the package. We may ask for clear photos or videos so we can assess the issue quickly.
If the issue is confirmed, we will offer a replacement, correction, or refund depending on the situation. Our goal is to make sure you receive the product you ordered in proper working condition.
Refunds
Once we receive and inspect an approved return, we will notify you about the status of your refund. If the refund is approved, it will be issued to your original payment method within a reasonable processing time.
Please note that bank or payment provider processing times may vary. If you do not see the refund right away, we recommend checking with your bank or card provider first.
Return Shipping
If a return is approved, the customer may be responsible for return shipping costs unless the item was damaged, defective, or sent in error. Shipping fees are generally non-refundable unless the return is the result of our mistake.
If you need to return an item, please contact us first so we can provide the correct return instructions before sending anything back.
How to Request a Return
To request a return or report a problem with your order, please contact our support team at support@prestiiva.shop with your order number and a short explanation of the issue. Including photos or videos can help us resolve your request more quickly.
We review each case carefully and aim to provide a clear response as soon as possible. Our support team is here to help make the process smooth and professional.
Non-Returnable Items
Certain items may not be eligible for return, including customized products, programmed NFC cards, and items that have been used or modified after delivery. If an item was made specifically for your business or linked to a custom destination, it may not be returnable unless it is defective or incorrect.
Contact Us
If you have any questions about this policy, please contact us at support@prestiiva.shop or contact@prestiiva.shop. We are happy to help clarify anything before or after your purchase.