Privacy policy
Prestiiva respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, place an order, or contact our support team.
By using our website, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.
Information We Collect
When you place an order, contact us, or subscribe to our newsletter, we may collect personal information such as your name, email address, phone number, shipping address, billing address, and payment details. We may also collect order information, device information, and basic website usage data.
In some cases, we may collect information you choose to provide through forms, messages, or customer support requests. We use this information to process your order, answer your questions, and improve our services.
How We Use Your Information
We use your personal information to process and deliver your order, communicate with you about your purchase, provide customer support, and improve our website and services. We may also use your information to send order updates, shipping notifications, and other important service-related messages.
If you subscribe to our newsletter or marketing updates, we may use your contact details to send you promotional emails about new products, offers, and store updates. You can unsubscribe from these communications at any time.
Third-Party Services
We may share your information with trusted third-party service providers only when necessary to operate our store and fulfill your order. These providers may include payment processors, shipping carriers, email platforms, analytics tools, and website service providers.
These third parties are only given the information they need to perform their services. We do not sell your personal information.
Cookies and Analytics
Our website may use cookies and similar technologies to help the site function properly, analyze traffic, improve performance, and personalize your browsing experience. Cookies may also be used to remember your preferences and help us understand how visitors use our store.
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
Data Protection
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
If you submit payment information, it is processed through secure third-party payment providers. We do not store your full payment card details on our servers.
Your Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to withdraw consent for marketing communications at any time.
If you would like to make a request regarding your personal data, please contact us using the information below. We will review your request and respond where required by applicable law.
Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, including order processing, legal obligations, accounting, and customer support.
When your information is no longer needed, we will take reasonable steps to delete or anonymize it in a secure manner.
International Use
Because Prestiiva operates online, your information may be processed in countries outside your own. By using our website, you understand that your data may be transferred and stored where our service providers operate.
We aim to handle your information in a responsible and lawful way, regardless of where it is processed.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at contact@prestiiva.shop or support@prestiiva.shop. We are happy to help clarify any part of this policy.